Last updated: 28 October 2026
This policy explains how Frostrud Solutions collects and uses personal data when you visit frostrudsolutions.com, contact us or buy from us.
1. Who is responsible
Frostrud Solutions (org. no. 937 361 262), Grååsveien 47, 1820 Spydeberg, Norway, is the data controller for the personal data described here.
Questions about privacy: post@frostrudsolutions.com
2. What we collect and why
Orders
When you place an order, we collect your name, delivery and billing address, email address, phone number, the products and finish you choose, and your order history. We use this to produce and ship your order, send order confirmations and shipping updates, and handle returns, warranty claims and complaints.
Legal basis: necessary to fulfil our contract with you (GDPR Art. 6(1)(b)).
Order and accounting records are kept for five years after the end of the financial year, as required by the Norwegian Bookkeeping Act (GDPR Art. 6(1)(c)). Information needed to handle complaints is kept for the complaint period under consumer law.
We use your IP address to find out which country you are in, so the shop can show the right shipping options and VAT before you enter your address. Only the country is used, based on our legitimate interest in showing correct prices (GDPR Art. 6(1)(f)).
Payment
Card payments are handled by Nexi (Nets). We never see or store your card details. We receive confirmation that the payment went through, the amount and a payment reference. Nexi processes payment information under its own privacy policy and the financial regulations that apply to it.
Contact and quote requests
When you email us or use the contact form, we process your name, email address and what you write to us, including details about your motorcycle.
Legal basis: our legitimate interest in answering your inquiry (GDPR Art. 6(1)(f)), or steps taken at your request before entering into a contract when you ask for a quote (GDPR Art. 6(1)(b)).
We delete inquiries when they are resolved, at the latest 12 months later, unless they lead to an order.
Website statistics
With your consent, we collect statistics on how the website is used. See section 5.
We do not sell your personal data.
3. Who we share data with
We only share personal data when it is needed to run the shop, deliver your order or meet legal requirements.
- Hosting and shop platform: Automattic Inc. (WordPress.com, WooCommerce and Jetpack) hosts the website and shop, stores order data and makes backups.
- Payment: Nexi (Nets) processes card payments.
- Shipping: DHL Express and Posten Bring receive your name, address, phone number and email address to deliver your order and notify you. For shipments outside Norway, the carrier also uses this information for customs clearance.
- Email and accounting: our providers of email and accounting software process data on our behalf.
- Public authorities: when required by law, for example tax and customs authorities.
Service providers that process personal data on our behalf do so under a data processing agreement and only according to our instructions.
4. Transfers outside the EEA
Automattic is based in the United States. Automattic is certified under the EU-US Data Privacy Framework, which the European Commission has found to provide an adequate level of protection.
The website loads fonts from Google’s servers. When this happens, your IP address is sent to Google.
If you order for delivery outside the EEA, the carrier and the customs authorities in the destination country receive the information needed to deliver the shipment. This transfer is necessary to fulfil our contract with you (GDPR Art. 49(1)(b)).
5. Cookies
Cookies are small files stored in your browser. Necessary cookies are set without consent because the shop does not work without them. Statistics cookies are only set if you accept them in the cookie banner. You can change your choice at any time using the cookie settings link at the bottom of the website.
| Cookie | Purpose | Duration | Category |
|---|---|---|---|
| CookieConsent | Remembers your cookie choice | 1 year | Necessary |
| wpEmojiSettingsSupports | Checks whether your browser can display emoji. Stored in your browser only | Session | Necessary |
| woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* | Keep the contents of your shopping cart | Session to 2 days | Necessary |
| g.gif (Jetpack Stats, pixel.wp.com) | Counts visits and page views so we can see how the website is used, in aggregate | Session | Statistics |
| sbjs_current, sbjs_current_add, sbjs_first, sbjs_first_add, sbjs_migrations, sbjs_session, sbjs_udata | WooCommerce order attribution: record how you found the shop (for example search engine, link or direct visit), so we can see which channels lead to orders | Session to 1 day | Statistics |
During payment, Nexi may set its own cookies to process the payment securely.
6. Your rights
You have the right to:
- access the personal data we hold about you
- have incorrect data corrected
- have your data deleted, unless we are required by law to keep it
- restrict or object to our processing
- receive your data in a structured, machine-readable format
- withdraw your consent at any time, without affecting processing that took place before
Contact us at post@frostrudsolutions.com to use your rights. We will reply within one month.
If you believe we process your personal data unlawfully, you can complain to the Norwegian Data Protection Authority (Datatilsynet), http://www.datatilsynet.no.
7. Security
The website uses an encrypted connection (HTTPS), and access to customer and order data is limited to those who need it to handle your order.
8. Changes
We update this policy when we change how we process personal data. The latest version is always published on this page.